Showing posts from February, 2013

Showing That You Care - How Empathy Helps at Work

3 years back, the UK business magazine “Management Today”, along with the Institute of Leadership and Management, carried out a survey of approximately 2500 managers and non-managers each to determine how much trust employees have in the CEOs who run their organizations. 47% of those surveyed felt that leaders had done a good to very good job managing their companies through the recession.

Where things get interesting, though, is when they compared the trust levels attained by male and female CEOs. For the second year in a row, female CEOs rated higher trust levels than male CEOs. Interestingly male employees have a greater level of trust in female CEOs than those who work for male CEOs.

So what’s behind this growing divergence in trust levels employees have for female CEOs over male CEOs?

After careful analysis, the answer lay in - 'Empathy'
“Empathy means demonstrating concern and listening to reach an understanding of others ideas and feelings.”

Do not confuse empathy with s…